FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–20 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Where do you ship?

We currently ship across Germany and the European Union. If you're unsure whether we deliver to your address, just contact us before ordering.

How can I track my order?

Once your order ships, we send a confirmation email with a tracking number and link so you can follow your delivery every step of the way.

What payment methods do you accept?

We accept PayPal, as well as major credit and debit cards processed securely through PayPal. All transactions are encrypted.

Is my payment secure?

Yes. Payments are handled by secure, encrypted, PCI-compliant providers. We never store your full card details.

Can I change or cancel my order?

If your order hasn't shipped yet, we can usually change or cancel it. Email us at support@sarafinds.com as soon as possible with your order number.

What is your return policy?

You can return eligible items within 14 days of delivery. See our Return & Refund Policy for full details.

I haven't received my order — what should I do?

First, check the tracking link in your shipping confirmation email. If something doesn't look right, contact us at support@sarafinds.com and we'll help track it down.

How do I contact you?

Email us any time at support@sarafinds.com — we aim to reply within 24 hours.